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Services

Smarter Pool Care for the Southern Highlands //

At Sure Pools, we make pool care simple. Our maintenance, cleaning, installation and repair services keep your pool sparkling, healthy and easy to enjoy all year round.

Routine Pool Service

Keeping your pool or spa in top condition shouldn’t mean giving up your weekends. Our routine service plans are designed to take the stress out of ownership and keep your water sparkling, safe, and perfectly balanced all year round. Whether you prefer weekly, fortnightly, or monthly visits, we tailor our service to suit your lifestyle and your pool’s unique needs.

What’s included in every routine service:

  1. Full pool or spa clean (surface skimming, walls brushed)
  2. Vacuuming up to 20mins, when required
  3. Water testing with commercial-grade technology
  4. Water testing with commercial-grade technology testing with commercial-grade technology
  5. Chemical balancing for pH, chlorine, alkalinity and stabiliser
  6. Basket and filter clean (skimmer, pump, robotic cleaner)
  7. System check for pumps, chlorinators, heaters and timers
  8. Salt test & top-up (if required)
  9. Digital service report with photos and recommendations
  10. Instant invoicing and text message before arrival

Optional Add-Ons:

  1. Manual vacuuming (extended)
  2. Cartridge filter cleaning (on- or off-site)
  3. Salt cell cleaning

Pool System Repairs

When equipment fails, it doesn’t just disrupt your pool — it can damage systems and cost more in the long run. Sure Pools provides professional diagnosis and repair services for all pool and spa equipment, backed by warranty authorisations with leading brands. Our goal is to get you back up and running quickly, with repairs done right the first time.

We repair and service:

  1. Pool pumps (all major brands)
  2. Chlorinators and dosing systems
  3. Robotic pool cleaners (authorised Maytronics warranty partner)
  4. Heaters (gas and electric)
  5. Filters (cartridge and sand)
  6. Enviroswim systems (warranty partner)
  7. Out-of-warranty equipment of all types

Repair service features:

  1. On-site diagnostics and fault finding
  2. Detailed written reports with photos
  3. Warranty repairs completed free of labour charge (where applicable)
  4. Transparent quotes for parts and labour before work begins

Installation & Upgrades

A pool is only as good as the system that runs it. Whether you’re setting up brand-new equipment, relocating an existing system, or upgrading to the latest technology, Sure Pools makes it simple. We install, configure, and fine-tune equipment to ensure maximum efficiency, reliability, and ease of use — so you can spend less time managing your pool and more time enjoying it.

Our installation & upgrade services cover:

  1. New pump, filter and chlorinator installations
  2. Spa and swim spa system setups
  3. Automation & timer programming (remote controls, smart systems)
  4. System redesigns or relocations (piping reroutes, enclosures)
  5. Tailored equipment recommendations based on pool size and usage
  6. Integration of energy-efficient solutions for long-term savings
  7. Handover and training on how to use new equipment

Every installation includes:

  1. Full system check post-installation
  2. Personalised demonstration of features and controls
  3. Warranty registration where applicable

CARE PLANS & RATES //

Find the service that fits your pool or spa

From $120

Routine Services

(seasonal)

We have you covered, year round

  • No Call out fees
  • After hours phone and email support
  • Discounts on upgrades/replacements
  • Priority Servicing
  • Everything in Basic Plan +
  • Full pool or spa clean (up to 45 mins)
  • Water testing & system balancing
  • Cleaner basket & filter clean
  • Detailed digital service report
  • Keeps your pool healthy and hassle-free year-round.
From $99

Balance and Test

Our Most Popular Service

  • On-site water test
  • Professional chemical balancing advice
  • Add-on services available 
from $29 / 15 mins
  • Perfect if you like to DIY but want expert oversight.
  • Light Brush of steps
  • System Check
  • Empty Cleaner Baskets and Skimmer Baskets
From $140

Casual Service

(one off service)

A helping hand, when you need it

  • Comprehensive inspection & cleaning
  • Full system diagnostic if needed
  • Priority response for repairs
  • Warranty servicing included for Maytronics & Enviroswim equipment
  • Recommendations for upgrades or improvements
  • Ideal for busy families or complex systems needing top-level care.
Mobile Service / Areas we service //

We travel to you anywhere in the Southern Highlands

Sure Pools is a fully mobile pool service — which means we bring the cleaning, chemicals, and equipment straight to your backyard. Whether it’s routine servicing, urgent repairs, or a top-up of supplies, we travel to you so your pool is always ready to dive into.

We service the entire Southern Highlands, including: 
Bowral · Mittagong · Moss Vale · Burradoo · Bundanoon · Robertson · Berrima · Exeter · Colo Vale · Sutton Forest · Welby · Hill Top

If you’ve got a pool in the Highlands, Zac and the Sure Pools team are never far away.

Learn More

Frequently asked ‍questions //

If you have any more questions, please get in touch with our team

01. Do you service all areas of the Southern Highlands?
02. How often should I book a routine service?
03. What’s included in a routine service?
04. Do you supply pool chemicals and equipment?
05. Can you repair my pool pump or cleaner?
06. What if my pool has an urgent problem?
07. Do you look after spas as well as pools?
08. Are there any hidden fees?
09. Do you offer one-off services or only plans?
10. How do I book a service?
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Get A QuOte //

Sure Pools, the smarter way to keep your pool in perfect shape.

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