Pool Service

Enjoy your pool without losing your weekends. Our routine service plans keep your water sparkling, safe, and perfectly balanced all year round - STRESS FREE!

Pool Repairs

Sure Pools provides professional diagnosis and repair services for all pool and spa equipment, backed by warranty authorisations with leading brands.

Pool Installation

We install, configure, and fine-tune equipment to ensure maximum efficiency, reliability, and ease of use — so you can spend less time managing your pool and more time enjoying it.

SURE POOL SOUTHERN HIGHLANDS //

Expert pool services for the Southern Highlands and surrounding areas. Precision, reliability, and care - we're Sure.

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POOL SErVICES //

From clean water to smooth equipment, we’ve got every arm of your pool covered.

Routine Service

Too busy to keep up with pool care? 
We take the hassle off your hands with regular cleaning, water testing, and equipment checks. You’ll enjoy a sparkling, healthy pool without lifting a finger.

Repairs

Pump making strange noises? 
Water not circulating properly? 
We diagnose and fix issues fast, from faulty equipment to leaks, so your pool is back in action before you miss a swim.

Installation

Building a new pool or upgrading your system? We supply and install the latest pumps, filters, and cleaners — setting you up with efficient, reliable equipment from day one.

TESTIMONIALS //

What our customers say

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“I have used Highlands Water Group to service our pool in the country for about 12 months now and have been very happy with their service. They are reliable, let me know when they are coming, provide a full report on the work carried out and are only too happy to oblige with anything required. I wholeheartedly recommend them for their excellent service.”
Jane
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“That service from Zac has been wonderful. He is a pleasure to deal with, always on time, helpful with his advice and takes great care of our pool.”
Pete
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Since getting Zac to look after us, our pool has always looked great. Sure Pools regular maintenance is reliable and gives us complete confidence in safe and healthy swimming. Always happy to have Sure Pools on our case.”
Julian
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“We first contacted Zac on a Sunday and he responded promptly, which was incredibly valuable to us as first-time pool owners. Since then, he has visited monthly to check and maintain our pool, and any issues or questions are always addressed quickly by phone, SMS or email. The service has been excellent and very reassuring!”
Sarah
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“We’ve used Zac at Highlands Water now for over 2 years. Throughout that experience we’ve enjoyed a commitment to service, transparency, and a willingness to help us when needed be it, installing hot water systems, new covers, or monthly cleaning. We have relied on Zac and his reliability to show up when needed and provide us with an excellent service always.”
Amy
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“I found Zac to be reliable, professional, and friendly. Our pool was always how we wanted it year round. I would recommend ‘Sure” pools without reservation”
Jeremy
MEET ZAC //

The Handy Pool Tech Behind Sure Pools

When it comes to pool care, Zac has more than a few tricks up his sleeve. A proud Southern Highlands local, he’s built Sure Pools on the values of trust, reliability, and expert service. Neighbours know him as the go-to guy for keeping their water crystal clear and their equipment running smoothly.

But here’s the twist: at Sure Pools, we like to think of Zac as a bit like our mascot — the octopus. Why? Because he’s handy (eight times over), smarter than the average pool guy, and always ready to tackle multiple problems at once. From water testing to pump repairs, he’s got every arm of your pool care covered.

Whether your pool’s turned green overnight, your pump’s making strange noises, or you just need a reliable local to keep things sparkling, Zac’s got the expertise — and the reach — to get the job done right. With Sure Pools, you’re in safe hands (all eight of them).

Common POOL problems //

Handled. Simple as that.

Green Pool

The Problem:
Our pool has turned green, cloudy, or murky, making it uninviting and unsafe to swim in. This is usually caused by algae growth, poor circulation, or chemical imbalances.

The Solution:
We’ll test your water, shock treat the pool, balance the chemicals, and make sure your pump and filter are working properly so your water is clear and healthy again.

Chemical Imbalances

The Problem:
When pH, chlorine, or alkalinity levels are off, you can end up with itchy skin, red eyes, cloudy water, stains, or even damage to pool equipment.

The Solution:
We carry out professional water testing and apply the right mix of chemicals to restore balance, protecting your swimmers and your pool.

Equipment Problems

The Problem:
Pumps that won’t prime, filters that clog, heaters that won’t heat, or cleaners that stop working can all bring your pool to a standstill.

The Solution:
Our technicians troubleshoot and repair faulty equipment, replace worn parts, and make sure your system runs smoothly so you can enjoy your pool without stress.

Cloudy Water

The Problem:
Usually because of poor filtration, high pH, or inadequate sanitiser levels. Suspended particles, debris, or calcium scaling can scatter light, giving the pool a dull, milky look.

The Solution:
To get to the root cause and ensuring the pool/spa water testing profile is tailored to what chemicals are needed so that 
the pool doesn't go cloudy 
moving forward, that and coupled with ensuring the filtration is cleaned routinely.

CARE PLANS & RATES //

Find the service that fits your pool or spa

From $99

Water Balance and Test Service

For hands-on owners who just need expert checks

  • On-site water test
  • Professional chemical balancing advice
  • Add-on services available 
from $29 / 15 mins
  • Perfect if you like to DIY but want expert oversight.
From $120

Routine Service

Our most popular plan

  • Everything in Basic Plan +
  • Full pool or spa clean (up to 45 mins)
  • Water testing & system balancing
  • Cleaner basket & filter clean
  • Detailed digital service report
  • Keeps your pool healthy and hassle-free year-round.
From $140

Casual Service (one off service)

The ultimate peace-of-mind package

  • Everything in Standard Plan +
  • Comprehensive inspection & cleaning
  • Full system diagnostic if needed
  • Priority response for repairs
  • Warranty servicing included for Maytronics & Enviroswim equipment
  • Recommendations for upgrades or improvements
  • Ideal for busy families or complex systems needing top-level care.
Mobile Service / Areas we service //

We travel to you anywhere in the Southern Highlands

Sure Pools is a fully mobile pool service — which means we bring the cleaning, chemicals, and equipment straight to your backyard. Whether it’s routine servicing, urgent repairs, or a top-up of supplies, we travel to you so your pool is always ready to dive into.

We service the entire Southern Highlands, including: 
Bowral · Mittagong · Moss Vale · Burradoo · Bundanoon · Robertson · Berrima · Exeter · Colo Vale · Sutton Forest · Welby · Hill Top

If you’ve got a pool in the Highlands, Zac and the Sure Pools team are never far away.

Frequently asked questions //

If you have any more questions, please get in touch with our team

01. Do you service all areas of the Southern Highlands?
02. How often should I book a routine service?
03. What’s included in a routine service?
04. Do you supply pool chemicals and equipment?
05. Can you repair my pool pump or cleaner?
06. What if my pool has an urgent problem?
07. Do you look after spas as well as pools?
08. Are there any hidden fees?
09. Do you offer one-off services or only plans?
10. How do I book a service?
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Get A QuOte //

Sure Pools, the smarter way to keep your pool in perfect shape.

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